Capital Valley Sick Route Page
| Sick Route Cards available
here! 1- Summary (Green) Card (CVI 1) 2- Individual account cards (CVI 2)  |
Capital Valley Sick Route Committee: Ken Cordero: 966-7665 Jack Emlay: 530-644-7750 Cleve Gray: 689-7665 Karl Eggers: 521-7168 George Stevenson: 863-1700 (Chairperson) |
Members with up to date
2004 cards: |
CAPITAL VALLEY IPSSA
SICK ROUTE COVERAGE PLAN (approved by Members September 4,
2002)
Capital Valley IPSSA offers the following sick route plan to its membership. Sick
route is provided in order to protect small business owners in the event of a personal
injury or illness from losing our valuable weekly service account customers. In the event
of an injury or illness fellow chapter members will band together to maintain all or a
portion of your service route, still allowing you to receive your valuable income
resource.
SICK ROUTE CARDS
Coverage Cards (IPSSA form SR2-blue) should be on file for every regular chapter member
and should be updated as needed but at a minimum of once per year. If there were no
changes in your route coverage areas you still should fill out a card stating that there
are no changes from last year. These cards are a very basic overview of your servicing
route in order for us to allocate sick route pools in an efficient manner. If you
do not have a card on file and there is a member out, you can and will be assigned pools
anywhere in the current boundaries of sick route coverage. The current sick route
chairman will keep these Coverage Cards.
Sick Route Cards (IPSSA form SR2-yellow) will be maintained by and are the responsibility
of each regular member. The actual card is not required to be used, however the sick
member must provide the following information in writing or in a compatible electronic
format to the current sick route chairman one week before pool servicing can begin.
Customer name address
telephone #’s (home ,work, cell)
level of service
Keys or combos map page coordinates
dog info
any important info
Sick route coverage will begin within 7 days of receipt of all the above information.
BOUNDARIES
Capital Valley IPSSA’s boundaries in regards to sick route coverage consists of the
following: north including Roseville, south including Elk Grove, east including El Dorado
Hills and west to the Sacramento River. These boundaries should be reviewed upon further
chapter growth or every five years.
MANDATORY SICK ROUTE PARTICIPATION
Sick route participation is mandatory in order to be a member of IPSSA. All regular
members are required to participate and help our fellow members. Assigned pools may be
subcontracted out to other IPSSA members or be serviced by the insured employees of a
member. If the member’s employee is not a member of IPSSA then the assigned member
must provide the sick route chairman with proof of one million dollars in liability
insurance and Capital Valley IPSSA must be named as an Additional Insured on that
liability policy. If a member refuses to service pools assigned to him/her or has a
complaint filed due to neglect of the serviced pools, the sick route committee will review
the situation and discuss disciplinary action that could result in a fine (of up to 12
times the monthly service rate) or expulsion from IPSSA.
DESCRIPTION OF SICK ROUTE SERVICE PROGRAM
In order to more fairly distribute sick route pools, the following point system will
be used per sick member.
Full Service = 4 points Chemical/Filter = 2
points Chemical only = 1 point
Capital Valley IPSSA will cover up to 80 Pools with a maximum of 240 points total which
will allow up to 60 Full Service accounts. Each chapter member will be responsible
for covering a maximum of eight points and no more than four pools. The sick route
committee will track these points so that to not always issue the same type of sick route
pools to the same members.
For the purpose of assigning points, the following criteria shall be used:
Full Service: Vacuuming (if needed), brushing of walls and steps, skimming of pool
surface, emptying pump & skimmer baskets, cleaning of sweep bag or basket, testing and
balancing of pool chemicals to NSPI Standards, cleaning of cartridge or backwashing of
DE/sand filter at no more than a 10 PSI increase.
Note: All covers must be removed by pool owner prior to weekly service. Covers not removed
will not receive Full Service.
Chemical\Filter Service: Testing and balancing of pool chemicals to NSPI Standards,
emptying of pump & skimmer baskets, cleaning of sweep bag or basket, cleaning of
cartridge or backwashing of DE filters at no more than a 10 PSI increase.
Chemical Service: Testing & balancing of pool chemicals to NSPI Standards.
NOTE:
Adjustment of pool or spa water levels is NOT the responsibility of servicing company.
All pools to be covered by sick route will be on a single call per week basis.
SICK ROUTE INFORMATION
A qualified member will have coverage for up to six months. At that time the sick member
may continue his coverage by paying the servicing member $3.00 per point, per week plus
chemical cost for up to an additional six months or until the member is released for the
return to work.
In order to qualify for sick route coverage the sick member must provide the sick route
committee with a document from his/her physician within 5 days of notification, stating
the nature of his/her illness and approximate time needed for recovery.
The sick route committee is required to check on sick members status and update his/her
physician’s documentation.
If you receive notification for sick route coverage via answering machine you are required
to respond to sick route committee within 24 hours.
Sick route coverage of assigned pools must be started within 3 days of notification!
Servicing member has the right to change the normal day of service providing that they
have contacted the sick members customer.
Upon your first visit to a sick members pool, go to the customers door and introduce
yourself and advice customer of situation and if you will need to change there scheduled
route day. If the customer is not at home leave a door hanger or phone message
explaining any applicable details.
Always service a sick members pool as your own.
Under no circumstances will the servicing member solicit or accept a sick member’s
pools (even if the customer contacts you after you have completed your sick route
obligations). After a period of one year after your obligations have been met or if the
customer has already hired a different company then decided they still wanted your
companies’ service would be the only acceptable way to service that particular
pool. Should a violation occur it will be up to the sick route committee to hold a
disciplinary meeting that could result in a fine or expulsion from IPSSA.
When servicing a sick members pool do not bring pets, children, friends, etc. onto the
customers’ property.
Professional attire must be worn when servicing pools.
REIMBURSEMENT OF EXPENSES
All chemical costs incurred during sick route coverage may be billed to the sick member at
current wholesale rates.
The servicing member must keep written records of the quantity and type of chemicals used
in order to be reimbursed.
If pool needs major treatment (over $50) contact the sick member first or the sick
route committee if they are unavailable.
The sick member must issue payment to servicing member within 30 days of receipt of
bill.
Servicing member may invoice sick member no more than once per month or can elect to
invoice upon completion of sick route obligation.
REPAIR OF EQUIPMENT
In case of equipment breakdown, the sick member or sick route committee should be
notified. The sick member must authorize work to be done (customer authorization
must go through sick member).
Any parts that need to be replaced under $25 will replaced and invoiced (at cost) to the
sick member.
EXCLUSIONS
New members will be covered for any accident or injury or illness from their first day of
membership, however,
New members will not be covered for pre-existing conditions or elective surgery for the
first six months membership in IPSSA.
NON SERVICEABLE & HAZARDOUS POOLS
In order to keep up morale within the Chapter, there are minimum standards that
pools must meet in order to be able to be serviced as part of sick route coverage. This is
not to be a negative against a sick member but to try to maintain a standard level of
service expectations throughout our coverage.
1. If servicing member is issued a pool that they feel
is unserviceable or is hazardous he/she must report it to the sick route committee.
2. When contacting the sick route committee, please
list all problems and hazardous conditions. Once this information is reviewed, it may be
referred to the sick route committee for review.
3. The sick route committee’s decision is final and if
pool is considered acceptable, the member must service the pool.
4. Above ground pools will not be covered by sick route.
5. Biguanide, bromine, ozone & ionizer swimming pools
will not be included in sick route coverage.
6. Commercial pools do not qualify for sick route coverage.
DEATH BENEFIT PLAN
In the event of a members death the chapter will provide sick route coverage for up to
three months.
At the request of the surviving spouse a chapter member will be appointed to help aid and
answer any questions in regards to deceased members swimming pool business.
Pools serviced will be based on the sick route cards filed with the sick route
committee.
IPSSA will not and cannot be responsible for the sale or transfer of ownership of any
accounts for the surviving spouse.
DISCLAIMER
Neither IPSSA nor it’s Board of Directors, nor the sick route committee shall be
liable for the quality of the servicing members work, customer complaints, loss of income
or accounts, other than disciplinary action against member such as fines or expulsion.
